If you are currently purchasing any of our "Kit" product supplies you will notice that we include a cleaning card that has a specially designed abrasive pad with added cleaning solution to assist in cleaning your print head on your thermal transfer machine. This cleaning card is designed to remove the residue, while not harming the ceramic print head.
By cleaning your print head prior to changing our ink ribbon, you will increase your print head life by removing the small particles left behind by dust, dirt, paper dust, and/or old ink residue. When you do not clean your print head regularly, you leave this residue behind allowing the print elements to heat at a higher than normal temperature which will lead to head failure.
Preventive maintenance is normally much less expensive that replacement of a thermal head. Call or email us with your questions.